Privacy Policy & Terms of Use

1. Overview & Commitment to Privacy

At JC’s Recovery Center & Counseling Center (“JC’s Recovery Center,” “we,” “our,” or “us”), we are deeply committed to protecting the privacy, confidentiality, and security of individuals who visit our website, seek counseling, or utilize our treatment programs. Modern information technologies play a vital role in connecting people with life-saving recovery resources, and we maintain strict protocols to ensure your data is handled with discretion, integrity, and compliance with federal and state healthcare regulations.

2. Information We Collect

You can browse our website without disclosing any personal identifiable information. We only collect personal data when you voluntarily submit it through our website contact forms, insurance verification inquiries, assessment requests, or helpline communications. This information may include:

• Contact Information: Full name, telephone number, email address, and mailing address.
• Health & Insurance Details: Health insurance provider name, policy/member ID, group number, and general information regarding treatment needs.
• Communication History: Inquiries, questions, or messages submitted via our online contact and consultation forms.

We do not collect information about our visitors from external public records, commercial data brokers, or third-party marketing databases.

3. How We Use Your Information

Any personal information you provide is used exclusively to deliver and support the services you request, including:

• Verifying health insurance benefits and explaining payment/coverage options.
• Responding directly to inquiries, admissions questions, or consultation requests.
• Coordinating personalized treatment assessments and admissions scheduling.
• Maintaining healthcare compliance and clinical quality standards.

We do not sell, rent, trade, or share your personal information with independent third parties or external marketing organizations. If we ever intend to use your information for any purpose outside your direct inquiry, we will obtain your explicit written consent first.

4. Confidentiality & HIPAA Compliance

JC’s Recovery Center complies with all applicable federal and state healthcare privacy laws, including the Health Insurance Portability and Accountability Act (HIPAA) and 42 CFR Part 2 (Confidentiality of Substance Use Disorder Patient Records). All health information, treatment communications, and admissions records are strictly confidential and protected by federal privacy mandates.

5. Email & Electronic Communications Policy

While we provide secure online forms, standard internet email transmissions may not always be completely encrypted. To protect your privacy:

• Avoid transmitting sensitive medical information through unencrypted public email channels.
• Communications sent to JC’s Recovery Center are only accessible to designated admissions, medical, and clinical personnel authorized to assist you.
• We recommend using a private, personal email account rather than an employer-provided or shared family email address.

6. Third-Party Links & External Resources

Our website may contain links to reputable external resources, government health agencies (such as SAMHSA or NIH), or accrediting organizations (such as The Joint Commission and LegitScript). These links are provided solely as a convenience. JC’s Recovery Center does not control, endorse, or assume liability for the privacy practices or content of external third-party websites.

7. Security Safeguards

We implement industry-standard administrative, physical, and technical safeguards to protect your personal information from unauthorized access, alteration, disclosure, or destruction. All web traffic on this website is encrypted using modern Secure Sockets Layer (SSL / TLS) protocols.

8. Contact & Compliance Officer

If you have questions about this Privacy Policy, your personal data, or our privacy practices, please contact our compliance department: